Your cart is currently empty!
- Terms and Conditions
- Privacy Policy
- Terms of Use
- Shipping Policy
- Return Policy
- Refund Policy
Warranty and Liability:
- Product Descriptions: At CrochetHaat, we take every effort to accurately describe and showcase our handmade crochet articles for home decor and lifestyle. However, we do not provide any explicit warranties regarding the fitness, accuracy, reliability, or completeness of the information on our website. While we make every effort to ensure product descriptions and images are accurate, there may be slight variations due to the handmade nature of our products.
- Product Use and Damages: CrochetHaat shall not be held responsible for any damages, injury, or loss arising out of the use or misuse of the products listed on our website. Users and customers assume all responsibility for the appropriate and safe use of our crochet articles.
- Product Variations: Please note that as our products are handmade, there may be minor variations in color, size, and design. These variations are part of the unique charm of handmade products and should not be considered defects.
- Product Changes: CrochetHaat reserves the right to modify or discontinue any product listed on our website at any time. While we strive to maintain a consistent product catalog, we may update or change our product offerings without prior notice.
- Order Discrepancies: If a product delivered to you is significantly different from the description on our website, CrochetHaat is liable to provide you with a suitable replacement or arrange for a refund, at our discretion. Please refer to our Returns and Refunds Policy for more details.
- Force Majeure: CrochetHaat shall not be held responsible for delays in product delivery or any failure to perform our obligations due to force majeure events. Force majeure events may include, but are not limited to, acts of nature, natural disasters, strikes, labor disputes, governmental actions, and other unforeseeable and uncontrollable circumstances.
- Limitation of Liability: In no event shall CrochetHaat or its affiliates be liable for any indirect, consequential, or special damages arising out of or in connection with the use of our products or this website. Our total liability for any claim, whether in contract, warranty, tort, or otherwise, is limited to the purchase price of the product in question.
If you have questions or concerns regarding our Warranty and Liability section, please contact us at contact@crochethaat.com
At CrochetHaat, we value and respect your privacy. We are committed to protecting your personal information and maintaining the trust you place in us. This privacy policy outlines how we collect, use, and safeguard your personal data. By using our website and services, you consent to the practices described in this policy.
- Information We Collect:
- When you visit our website or make a purchase, we may collect personal information such as your name, email address, shipping address, billing information, and contact number. We may also collect non-personal data related to your interaction with our website.
- Use of Your Information:
- We use the information you provide to fulfill your orders, process payments, and communicate with you regarding your purchases.
- Your information may also be used to send you promotional offers, updates, and newsletters if you have subscribed to our mailing list. You can opt out of these communications at any time.
- We may use non-personal information for website analytics and to improve our services.
- Data Security:
- We take reasonable steps to protect your data and maintain its confidentiality. We use industry-standard security measures to safeguard your information.
- However, please be aware that no data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
- Third-Party Partners:
- We may share your information with trusted third-party partners, such as shipping companies, to fulfill your orders.
- We do not sell, rent, or trade your personal information to third parties for marketing purposes.
- Cookies:
- Our website uses cookies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings.
- Your Choices:
- You have the right to access, update, or delete your personal information. If you wish to do so, please contact us using the information provided in the “Contact Us” section below.
- You can opt out of promotional communications at any time by using the unsubscribe link in our emails.
- Archiving of Information:
- If you cancel your registration or request the deletion of your personal information, please note that some data may remain archived on our servers for legal, accounting, or other legitimate business purposes.
- Changes to this Policy:
- We may update this privacy policy to reflect changes in our practices. Any modifications will be posted on our website with the effective date.
If you have any questions or concerns regarding our privacy policy or the handling of your personal information, please contact us at contact@crochethaat.com.
Welcome to CrochetHaat. By using our website and services, you agree to be bound by the following terms and conditions.
- Suspension or Cancellation: CrochetHaat reserves the right, at its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, technical problem, or any other factor corrupts the security or proper administration of the service.
- Warranty Disclaimers: CrochetHaat disclaims all warranties and conditions, whether expressed or implied, including, without limitation, implied warranties or conditions of information and context. We do not provide explicit warranties concerning the accuracy, fitness, reliability, or completeness of the information on our website.
- Jurisdiction: CrochetHaat considers itself and intends to be subject to the jurisdiction of local courts in the event of any legal disputes.
- Refusal of Service: CrochetHaat reserves the right to refuse service to anyone at any time without the need for prior notice or providing reasons for such refusal.
- Limitation of Liability: CrochetHaat shall not be responsible for any damage caused by the use of its website. Users assume all responsibility for their interaction with the website and the products offered.
- Declined Authorization for Transactions: As a merchant, CrochetHaat shall not be liable for any loss or damage arising directly or indirectly out of the decline of authorization for any transaction due to the Cardholder having exceeded the preset limit mutually agreed upon by us with our acquiring bank from time to time.
- Changes to this Policy: We may update these terms of use to reflect changes in our practices. Any modifications will be posted on our website with the effective date.
If you have any questions or concerns regarding our terms of use, please contact us at contact@crochethaat.com.
Shipping
At CrochetHaat, we are committed to delivering our handmade crochet products to you in the best possible condition and within the shortest time frame. We offer the following shipping and delivery terms for our customers:
- Shipping Within India: For all purchases within India, we provide free doorstep delivery. There are no additional shipping charges for orders shipped within India.
- International Shipping: Shipping charges will be applicable for all orders to be delivered in countries outside of India. Please note that the shipping fees will vary depending on your location and the chosen shipping method.
- Order Cancellation, Loss, or Non-Delivery: In the event that your order is cancelled, lost, or undelivered to your preferred location, we will initiate a complete refund of the order amount, including the shipping charges.
- Partial Order Cancellation: If you decide to cancel only part of your order while the rest of the items are delivered, please note that shipping charges for the cancelled part will not be refunded.
- Return of Delivered Orders: If you choose to return an order that has already been delivered to you, please be aware that the original shipping charges will not be refunded. Our Returns and Refunds Policy provides more details on the return process.
- Changes to Shipping Policy: We may update this shipping and delivery policy to reflect changes in our practices. Any modifications will be posted on our website with the effective date.
Delivery Time
- Order Dispatch: We aim to dispatch your crochet products within 48 hours (2 business days) from the time your order is placed and payment is confirmed.
- Delivery Timeframe: Following dispatch, you can typically expect your order to be delivered within the next 1 to 3 working days. Please note that delivery times may vary depending on your location and the selected shipping method.
- Shipping Address and Phone Number Details: To facilitate on-time delivery, please ensure the accuracy and completeness of your shipping address and phone number details. Here’s what you should keep in mind:
- Provide complete address details with your house number, floor, street name, locality, and a recognizable landmark.
- Accurately enter your city, state, and zip/postal code details. Incorrect information may result in misrouted orders.
- Make sure your phone number, preferably a mobile number, is accurate and reachable. We may need to contact you for delivery-related queries.
- Package Inspection: Upon receiving your package, please carefully inspect it. If it appears to have been tampered with, do not accept the package. Inform our customer service immediately at contact@crochethaat.com (9 AM – 6 PM).
If you have any questions or concerns regarding our shipping and delivery policy, please contact us at contact@crochethaat.com
At CrochetHaat, we aim to make your shopping experience as convenient and satisfying as possible. Please review our order cancellation and returns policy to understand the process and conditions.
- Order Cancellation:
- To cancel an order, please contact our customer service during our operating hours at contact@crochethaat.com (9 AM – 6 PM). You can cancel your order before it has been shipped. If your order has already been shipped, please inform our customer service and do not accept the shipment.
- A shipment confirmation email will be sent to you when your order is dispatched.
- Returns Policy:
- We accept returns under the following situations:
- Damaged Items: If you receive a damaged item, please report it to us promptly. Contact us at contact@crochethaat.com (9 AM – 6 PM). We will guide you through the return process.
- Delivery of Wrong Items: If you receive items that do not match your order, please contact us immediately. We will assist you in returning the wrong items and receiving the correct ones.
- Valid Reasons for Return: Returns will be accepted under valid reasons such as damaged items or the delivery of wrong items. In cases where the customer wishes to return a product without a valid reason, the customer will be responsible for bearing the shipping charges.
- We accept returns under the following situations:
- Damaged Items Getting Delivered:
- Reporting Damaged Items: If your package shows visible damage upon delivery, and upon opening it you find the handmade crochet artifact inside to be damaged, please contact us without delay. You can reach emailing us at contact@crochethaat.com within 48 hours of receiving the package.
- Documenting Damage: To assist us in processing your return, please complete the following steps:
- Make a note of the damage on the courier’s copy of the airway bill, and retain a copy of the airway bill for your records.
- If applicable, ensure that appropriate remarks are made on the delivery sheet by the courier personnel making the delivery.
- Notify CrochetHaat directly within 2 days of receiving the Handcrafted Article, providing details of the damage.
- Please send us clear images of the damaged work with close-ups of the damaged portion(s).
- Contacting CrochetHaat:
- When you contact us via email, we will discuss your options, which may include a replacement, refund, or credit. If you opt for a replacement, kindly ship the damaged Handicraft article back in its original packing materials and container. Once we receive the returned artifact, we will promptly send you a replacement at no additional cost.
- Shipping Costs:
- The initial cost of returning damaged items must be borne by you. However, once we receive the damaged items and confirm that they were damaged in transit, we will refund the cost of your return shipping to us.
- Unique and Customized Items:
- Please note that immediate replacements may not be available for one-of-a-kind or customized handcrafted articles. In such cases, we will discuss the feasibility of creating another copy of the same object and the time required.
If you have any questions or concerns regarding our shipping and delivery policy, please contact us at contact@crochethaat.com
At CrochetHaat, we are dedicated to offering you a curated selection of handcrafted artifacts that showcase the rich heritage of Indian craftsmanship. We strive to ensure your satisfaction with your purchase. Please take a moment to review our refund policy for a clear understanding of how refunds are processed.
- Refund Processing: Refunds for returned goods are processed within a maximum of 15 days from the date on which CrochetHaat receives the returned items.
- Refund Method: The refunded amount will be transferred back to the same bank account from which the payment was originally made. You will receive your refund through Net Banking, Debit Card, or Credit Card, depending on your original payment method.
If you have any questions or concerns regarding our shipping and delivery policy, please contact us at contact@crochethaat.com.